Question 1

"What is Sentobib?"

Accepted Answer

"Sentobib is a large-scale independent audience study designed specifically for libraries. It enables libraries of all sizes to collect in-depth, actionable insights about their visitors and non-visitors through dynamic, multilingual surveys. The study is backed by seven European universities and trusted by over 1,250 libraries across Europe."

Question 2

"Is Sentobib free for libraries?"

Accepted Answer

"Yes. Since 2026 the Sentobib Member plan is completely free, including a full personalised survey, live dashboard, multilingual questionnaire (up to 6 languages), communication materials, and up to 100 respondents. Libraries can optionally upgrade to Pro or Ambassador plans for additional features."

Question 3

"How many libraries participate in Sentobib?"

Accepted Answer

"Over 1,250 libraries across Europe have successfully implemented the Sentobib study. These are libraries of all types and sizes, spread across Europe."

Question 4

"Which universities support Sentobib?"

Accepted Answer

"Sentobib is developed with the support of seven leading European universities: University of Antwerp, Université de Bordeaux, Universitat de València, Universität Hildesheim, University of Groningen, Ca' Foscari University of Venice, and FH Kufstein Tirol."

Question 5

"What audience insights does Sentobib provide?"

Accepted Answer

"Sentobib provides insights into visitor satisfaction, impact on visitor well-being, visitor profiles, visit motivations, experience evaluation, Net Promoter Score (NPS), non-visitor research, benchmarking with comparable libraries, trend measurement over time, and board-ready data for evidence-based decision-making."

Question 6

"In how many languages is the survey available?"

Accepted Answer

"Each participating library can offer its Sentobib survey in up to 6 languages (English, French, German, Dutch, Spanish, Italian). The questionnaire is fully adapted to the local context and research needs of each library. New languages are added regularly. Do you miss a language for your library? Let us know via the contact form."

Question 7

"What is the World Land Trust partnership?"

Accepted Answer

"For every fully completed Sentobib survey, 1 m² of rainforest is preserved in partnership with World Land Trust. So far, 164,271 m² of rainforest has been preserved. Sento is certified partner of World Land Trust."

Question 8

"How do libraries rate Sentobib?"

Accepted Answer

"Based on 152 verified ratings from participating libraries, Sentobib scores 4.5 out of 5 overall. The highest-rated aspects are quality of the questionnaire and value for investment (both 4.6/5), followed by ease of use and dashboard \u0026 insights (both 4.5/5)."

Question 9

"Can I start free and upgrade later?"

Accepted Answer

"Yes, you can start for free and upgrade to Pro or Ambassador at a later stage. Sentobib is flexible and adapts to your library's needs and timeline."

Understand Your Users.Grow Your Impact.

Understand Your Users.
Grow Your Impact.